Store Policies & Warranty Information

Ordering Online

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We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you do not wish to enter call information online you can always choose the option to provide payment over the phone. Or you can fax your order in to (714) 708-2233. If faxing your order in please provide all information ie, name, billing, shipping, telephone number, items ordering, credit card number, expiration date and the three digit code on the back side of the card. If you have any questions please feel free to contact us at sales@cartopsplus.com or call (866) 621-7758.

Please allow an additional 7-10 business days for shipping of your merchandise because if item is not in stock it will take time for it to be manufactured.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. Please carefully check your item once it is received before installing it.

Please review the following For Robbins Brand Top Warranty or go to: http://www.robbinsautotopco.com/warranty.php
Pro-Rated Warranty Information
Rev. August 6, 2009

All Robbins convertible Tops, Glass and *Plastic Windows, Tonneau Covers, Headliners, Top Boots and related products are guaranteed to be free of defects in materials and workmanship at the time of shipment from our plant. We offer pro-rated warranties for our products of up to 3-years for Tops and Glass Windows (depending upon material type) and 1-year for Tonneau Covers, Top Boots and Headliners, based on the type of topping in which our product is made, and the length of time our product has been installed. We guarantee our workmanship and offer protection against failure in toppings such as cracking, delamination, severe discoloration (except lighter colors of GR German Cloth toppings for which no warranty is available) during the pro-rated warranty period. All warranty consideration is based on the date of original purchase and/or installation, except where otherwise specified. The warranty period does not extend upon installation of warranty replacement products. See “Labor Credit” segment for labor credit information.

Our Warranty does not cover damage caused to our products by failure to properly operate a convertible top and glass or plastic window by not following the procedures outlined in your owner’s manual. Our warranty furthermore does not cover any damage caused by abuse whether accidental or intentional, or damage which may occur during installation of our products; or caused by failure to use or replace pads, side cables, rain rails or other original components; or by use of improper cleaning techniques or cleaners. Warranty is void if sewn in tag with serial number is removed from the product.

Convertible Top Limited Warranty Period by Topping Material
American Made Vinyl Sport Toppings

CG - 36 oz Bison (Crush Grain) single texture vinyl 3 Years
CM - Cami Double Coated Vinyl (for 7349, 7350 Tops) 3 Years
JD, JP - Isuzu (JD), Suzuki (JP), Denim Backing Vinyl 3 Years
KV - 36 oz. Deluxe Supreme Pinpoint Grain Single Texture Vinyl 3 Years
RC, RS - Robbins 38 oz. Cabrio Grain and Robbins 38 oz. Escort Grain Single Texture Vinyls 3 Years
CH - 36 oz. Chrysler Crush Grain Single Texture Vinyl 3 Years
SS - 36 oz. Chrysler Vinyl Sailcloth Single Texture Vinyl 3 Years
EC, EV - Euro Vinyl Run on Black Polyester/Cotton Backing 3 Years
HV - Twill Grain Vinyl with Black Polyester or Gray Polyester/Cotton Backing 3 Years

Imported Vinyl Sport Toppings
BS - Original British Everflex Vinyl 1 Year
American and Imported Cloth Sport Toppings
SF - Robbins Sun-Fast¨ Cloth with Polyester or Cotton backings 3 Years
SFT - Robbins Sun-Fast Twill Weave Cloth with Plain Black polyester backing 3 Years
SG, TW - Robbins Sun-Fast "G" and Haartz Twillfast II Cloth with Tan or Black Polyester or Polyester/Cotton blend, dobby backing 3 Years
TWR - Haartz Twillfast RPC and RPZ Cloth with Tan or Black Polyester or Polyester/Cotton blend, dobby backing 3 Years
ST, HR - Haartz Stayfast Cloth. No Warranty against ballooning, or creasing 3 Years
LM - Haartz Landmark Cloth topping with gray polyester/cotton blend backing *No Warranty against creasing. *3 Years
A5, A5S - Sonnenland German Cloth with Black 100% Polyester Dobby backing 3 Years
GN - Sonnenland Plus German Cloth for 2042R Tops, with Black 100% Polyester Dobby backing 3 Years
GR - Sonnenland Classic German Cloth with Cotton Dobby backing *No Warranty against fading or discoloration in light colors. *1 Year

Glass Windows
There is no warranty against glass window breakage, or heating grid or power lead connector clip failure since we have no control over the use and treatment of glass windows during or after installation. We do however offer a 3-year warranty (product only) against failure of the bond of the sport topping to the glass, and failure in the topping that would cause the glass window not to operate correctly. Folding Glass windows that use our Flex-Hinge, U.S. Patent 4,799,727 are also covered under our pro-rated warranty from the date of installation. See the “Labor Credit” segment for labor credit information. Notice: Application of window tint to our glass window products voids the warranty.

Plastic Windows
(Including those manufactured into convertible tops) We offer no warranty for scratches, cracking or degradation for Plastic Windows, because no clear flexible plastic is available to us which can withstand the harmful effects of UV light and the atmospheric chemicals found in smog, smoke, dust, fog, etc.; and we have no control over the use and treatment of plastic windows during or after installation.

We do however offer a 1-year warranty (product only) against failure of the bond of the sport topping to the plastic, and failure in the topping that would cause the window not to operate correctly. Frequent cleaning however will prolong the service life of plastic windows. It is advised not to operate convertible tops with plastic windows in temperatures below 41°F (5°C) unless otherwise specified in your owner’s manual. Please consult our Tradition of Excellence Brochure for proper cleaning techniques for plastic windows. See the “Labor Credit” segment for labor credit information. *Plastic Window Shelf Life: Products made with plastic windows cannot be returned or exchanged after one year following the date originally shipped from our plant. Warranty for plastic window products expires one year after the date shipped from our plant.

Headliners, Top Boots, Tonneau Covers
We offer a 1-Year Warranty for these products regardless of the type of topping or headlining material in which they are made, unless specified otherwise at time of purchase. We do not offer labor coverage for these products.

Warning
Damage caused by failure to properly operate a Convertible Top, Tonneau Cover, etc. is the sole responsibility of the purchaser. Most damage of this nature occurs when convertibles are loaned to friends or relatives who are unfamiliar with convertibles. An example of this type of damage is when late MGB tops tear because the fasteners were not released before the top was lowered. The most common cause of Glass Window breakage is obstruction of the glass during raising or lowering. Before lowering any Convertible Top make sure the storage compartment is free of any foreign object such as beach towels, school books, toys, etc. In convertibles with soft wells (pouch type storage compartments) be sure nothing is underlying the well, and that everything in the trunk is secured. (Spare tires, tools, cartons, etc., can shift and cause problems the next time the top is lowered or raised.)

Other causes of glass breakage can be metal top frame components which are out of alignment. If you notice any irregular movement, stiffness, or other problem in lowering or raising your top, immediately take your convertible to an automotive Trim and Upholstery Shop, or if your convertible is still under new car warranty, to the dealer to have the frame mechanism inspected. One last cause of Glass Window breakage in late model convertibles is the poor design of rear seats. Over time in some new convertibles the rear seat backrest can be bent out of shape, and as a result Glass Window can snag on the rear seat backrest and shatter when the top is raised or lowered. We recommend strongly that you always watch carefully as you raise and lower your convertible top and glass rear window to avoid experiencing the sorts of problems described above.

Exclusions From Limited Warranty
Knots and Minor Blemishes, Direction of Weave in Cloth Toppings: Small knots and blemishes can occur in all cloth toppings due to limitations in the capabilities of the looms which weave the cloth. We cut our tops to obtain optimum stretch for decks, quarters and reinforcements to insure the best fit and long service life. However when we cut cloth toppings with directional weaves such as the twill weaves used in our Sun-Fast “G”, Twillfast, or German Cloth toppings, decks and quarters may have weaves cut in different directions to obtain the best fit for our products.

Normal Color Fading and Shrinkage: All sport toppings, vinyl or cloth, will experience some color fading and normal shrinkage over time. Robbins cannot be held responsible for this unavoidable “aging” process.

Damage Caused by Worn or Defective Top Frames, Flawed OEM Design of Top and Top Frame Components: Robbins is not responsible for damage to our products, or to the convertibles on which they are installed, resulting from worn, bent or otherwise defective top frames; or defective or missing straps, pads, cables, deep well liner, or other components. Examples: 1997-02 Porsche Boxster, 1987-95 LeBaron, 1989 Mustang, 2005-09 Mustang, 1987-95 BMW 3-Series, 1990-94 Capri, 1990-2002 Mercedes SL, and many other convertibles may have problems which are inherent in the basic design, for which we cannot be held responsible. Vehicle manufacturers generally release Technical Service Bulletins (TSB’s) outlining inherent problems with vehicles and recommend solutions. TSB’s may be obtained from authorized dealers and data sources such as AllData.com.

Damage Caused by failure to install side cables or other components, or Incorrect Installation: Robbins cannot be held responsible for damage to our products, or to the top frame, interior, body, or other area of the convertible; caused by failure to use, correctly install or replace side or rear cables, weatherseals, rain rails, top and quarter pads, straps, rain rails, fasteners or other components installed as original equipment by the convertible manufacturer. Robbins furthermore is not responsible for damage to our products or the convertible on which they are installed caused by use of incorrect tools or improper installation procedures.

Improper Cleaning or Abuse: Any damage to our products caused by improper cleaning techniques, or use of inappropriate cleaning solutions or solvents; or damage caused by customer abuse whether accidental or intentional, is the sole responsibility of the purchaser.

Zippers, Fasteners and other Hardware: Always treat zippers and fasteners with care since No Warranty is available from zipper or fastener manufacturers. Always unlatch top at front before unzipping, or zipping window closed on any convertible top, glass or plastic window, unless instructed differently in an Owners Manual or Information from Robbins. We guarantee only that zippers, fasteners and other hardware are free of defects at the time of shipment, since we have no control over their use during or after installation.

Thread: Available Threads do not offer the color fastness of vinyls, Robbins Sun-Fast, Sun-Fast “G”, or Haartz Twillfast cloth sport toppings; and will fade over time. Our black thread offers the highest resistance to fading over any black thread in use, but may fade slightly over time.

Additional Terms and Conditions
Any alteration, modification, substitution of components, etc. that in any manner alters the appearance, installation or function of our products automatically voids our Warranty. Robbins limited warranty applies to the original purchaser of our products. Any sale or transfer of the vehicle to another party may void our warranty. The warranty card included with the product should be completed and returned to Robbins Auto Top Company. Alternatively, you may register your product online at www.robbinsautotop.com. For the Limited Warranty to be valid you must retain a copy of the retail receipt from the automotive trim and upholstery shop clearly indicating the ROBBINS product which was installed on your vehicle. The receipt must be submitted with any warranty claim. Warranty is void if sewn in tag with serial number is removed from the product.

Robbins cannot be held responsible for damage caused by Acts of God such as flooding, hail storms, tornadoes, earthquakes, etc. There are no additional warranties or guarantees expressed or implied, beyond what is described above. We furthermore do not authorize others to make any claims of merchantability, warranty, fitness, etc., of our products other than what is described herein.

To help ensure proper fit and finish, and protect the convertible owner’s investment, Robbins products should be installed by Professional Installers only. Our warranty does not cover damage or improper fit resulting from incorrect installation, failure to re-install necessary components, or failure to replace worn or damaged components (cables, straps, pads, brackets, etc.) in order for the top to function properly, Professional Installers have the tools, skills, adhesives, knowledge and experience to install our products correctly. The Installation Guidelines supplied with some of our products are not complete step by step instructions—they alert professional installers to special steps that are required when installing specific products. Installation Guidelines are not offered for all products. Technical Support is offered only for Distributors and Professional Installers. Technical Support does not offer step by step installation guidance. Robbins Auto Top Company cannot be held liable for any damage or injury sustained while installing our products. To find a Preferred Installer near you visit www.robbinsautotop.com.

Convertible Owner Warranty Claim Procedures
Our policy is that any warranty adjustment made will be pro-rated based on the length of time our product has been installed (from the date of installation to the date the claim is submitted to Robbins). Claims cannot be made retroactive. Should a defect be found in our product, the convertible owner must immediately submit a warranty claim to the automotive trim and upholstery shop or automotive specialist where our product was installed and/or purchased. The trim shop will in turn contact the distributor from which they purchased our product, which will immediately forward the request to us.

Products in which a defect is found will be repaired or replaced at our discretion. While this is not required in all instances, Robbins reserves the right to require that any item for which a warranty claim is filed be returned to us for inspection before any warranty adjustment is allowed. A copy of your retail receipt from the automotive trim and upholstery shop which installed our product on your convertible, or receipt from the automotive specialist from which it was purchased, clearly stating the sale/installation of the Robbins product reported, and it’s serial number (packaged with product, and located on sewn in tag and barcode label), must be submitted with your Warranty Claim. Warranty is void if sewn in tag with serial number is removed from the product. We stand behind our products, and while we must protect against abuse and negligence, customer satisfaction is the number one priority of our warranty policy.

NOTICE: To help ensure proper fit and finish, and protect the convertible owner’s investment, Robbins products should be installed by Professional Installers only. Our warranty does not cover damage or improper fit resulting from incorrect installation, failure to re-install necessary components, or failure to replace worn or damaged components (cables, straps, pads, brackets, etc.) in order for the top to function properly.

Upholstery and Trim Shop Warranty Claim and Return Procedures
1.Each Robbins manufactured product has a Serial Number on a barcode label and/or a sewn in product label. Please peel the barcode label from the product and attach it to the customer’s receipt, or clearly write the number located on the back of the sewn in tag, on the receipt.
2.Should a defect be found in one of our products, immediately contact the Distributor from which our product was purchased and provide them with a detailed description of the problem, the serial number (found on the sewn in tag and barcode label), part number, material type and color, date of installation, copy of invoice/receipt of purchase, and year-make-model of vehicle on which the product was installed. While this is not necessary in all instances, Robbins reserves the right to inspect products in which a defect has been reported before credit can be issued.
3.Your distributor will contact Robbins and provide us with a completed Warranty Request Form containing the information you provided them with, along with the name, address, telephone number of your shop, and their invoice/receipt of purchase. Robbins will review the information immediately and take appropriate action. If the product is to be returned and/or replaced a Return Authorization Number will be issued to the distributor to relay to your shop.
4.4. Robbins pays for UPS ground shipping, or equivalent, for shipment of replacement products within the USA only. Replacement products we ship within the USA's 48 contiguous states *will include a UPS Return Label on or in the box, to expedite the return of products for inspection and subsequent credit. The Return Authorization Number must be clearly written on the box and on all related paperwork sent with returned item *UPS Return Labels are not issued for returns where Robbins is not at fault (ordered wrong, etc.). The customer is responsible for product return, and credit is dependant upon inspection of the returned product.
5.To obtain credit, Trim Shops must provide a copy of the invoice/receipt from the Distributor from which they purchased the product of claim, a copy of the retail receipt to the convertible owner, to substantiate the date our product was installed; and return the product to Robbins with the RA number written on the box. Failure to provide a copy of the invoice or receipt can result in no credit being issued. Photographs may be required to substantiate claims upon requests for RA numbers and before issuing credit.
6.Our product must be folded carefully and returned in the original or Robbins provided box, in the same manner in which it was received. Special attention must be given to tops with plastic windows, and plastic rear window assemblies. Always pack with tissue covering both sides of window, and fold without creasing window.
7.All fasteners, parts and other hardware must be returned with our product.
8.Glass windows must be carefully packed with bubble pack and returned in original or Robbins provided box to avoid breakage during shipment.
9.All returned products are inspected before any credit is issued, and may be subject to a minimum 10% restocking charge.
10.Items which we sell fewer than 10 (ten) of per year, and items made in non-original colors and toppings, are non-returnable.
11.Items which are past their warranty period are non-returnable. 12.Manufacturer reserves the right to void all warranties unless product is received in original or Robbins provided box, and distributor invoices/receipts and retail customer receipts indicating date of installation of Robbins products are submitted.
13.Robbins will not accept delivery of items shipped to us without a Return Authorization (RA) Number, or items shipped to us C.O.D.

Labor Warranty
Labor Credit will be allowed for warranty claims filed within the first twelve months after installation of our product, after the item has been returned to Robbins for inspection and the warranty claim validated. Labor Credit is not offered for warranty claims filed after the twelfth month following the date of installation of the originally purchased product. Labor Credits must be taken within six months after the date we receive the warranty claim, after which time the claim will be closed. It is the Trim Shop’s responsibility to claim any labor credit. Returning the warranty card packaged with a warranty replacement product does not establish a new warranty. Labor credit is not offered for replacement of products which were not originally installed by a professional trim shop. All Labor Credits will be issued to the auto trim and upholstery shop performing the warranty replacement. All Labor Credits are issued in the form of products. Labor allowance varies. Trim Shops may request a complete copy of our labor allowance policy by calling (805) 604-3200.

Please review the following For EZ-ON Brand Top Warranty or go to: http://www.ezonauto.com/warranty.asp

WARRANTY POLICY
E-Z ON AUTO TOPS, INC. warrants all its convertible tops, glass and plastic curtains to be free from defects in materials and workmanship at the time of shipment from our factory.

E-Z ON AUTO TOPS, INC. offers a sixty (60) month warranty on convertible tops and hard glass curtains,* and 12 months on associated products. (See additional information below). If a product should fail or be unacceptable due to manufacturing defects, any and all adjustments will be made on a pro-rata basis from time of installation.

E-Z ON AUTO TOPS, INC. reserves the right to determine if a warranty claim is valid. We may insist the item be returned to us for examination. Any abuse, misuse, or damage caused by incorrect installation or improper cleaning is the responsibility of the purchaser. All claims are calculated from date of installation. Proof of purchase (the original invoice) must be presented when a claim is made.

WARRANTY ITEMS

vCONVERTIBLE TOPS
We guarantee our tops against failure of the material, such as cracking or delamination, excessive shrinkage** and severe discoloration. Guaranteed for 60 months.*

GLASS CURTAINS
There is no warranty against breakage during and after installation. They are guaranteed against separation of the bond between the fabric and glass. The silicone hinge used on folding glass is guaranteed for 36 months, while the bond to the fabric and all other glass assemblies are guaranteed for 60 months.*

PLASTIC CURTAINS
Plastic curtain assemblies are guaranteed only against separation of the bond between the fabric and the plastic as well as the zipper. We use plastic zippers in order to control corrosion. There is no warranty against scratching and/or discoloration of the plastic, nor breakage of the plastic (see warranty exclusions). Plastic will normally change color as it matures. Guaranteed for 12 months.

LABOR CREDIT
If a product is found to be defective during the first 12 months, a new product will be issued at no charge, plus a labor allowance which is determined by E-Z ON. If a product is found to be defective after the 12th month but prior to the 25th month, a new product will be issued, with no labor allowance. *If a product fails after the 25th month but prior to the 60th month, a new product will be issued on a pro-rata basis only.

SUBMITTING A WARRANTY CLAIM
Warranty claims must be submitted by authorized distributors only. Proof of purchase (original invoice) must accompany all warranty claims. Contact the distributor from whom you purchase your E-Z ON product to file a warranty claim. Distributors must obtain a return authorization (RA) number before returning any merchandise. E-Z ON Auto Tops, Inc will not be held responsible for any items returned without an RA number, and warranty coverage will not be applied to items returned without RA numbers.

EXCLUSIONS FROM WARRANTY
SHRINKAGE
All materials, whether cloth or vinyl, will experience some shrinkage and color fading due to the aging process of the material.

UV EXPOSURE
All tops, when folded down, must be covered by the boot cover in order to protect the underside of the fabric from sunlight (ultra violet rays). Failure to protect the backing will cause degradation of the backing material.

PLASTIC CURTAINS
Folding and/or bending of the plastic curtain when the temperature is below 45 degrees (F) can cause fracture or breakage in the plastic. If a brass zipper is ordered, then there is no guarantee against corrosion of the zipper. All plastic curtains might experience some pitting or discoloration of the surface if they remain in the box for over 12 months.

GLASS CURTAINS
There is no warranty against breakage during and after installation. There is no warranty against failure of the heat grid or heating elements on Heated Hard Glass windows after installation. Care should be taken when cleaning heated hard glass so that the heat grid and/or elements are not damaged.

THREAD
All polyester threads will experience some levels of fading and deterioration over time.

INSTALLATION
Failure to install product as originally installed/designed may cause damage to the product. All E-Z ON products should be installed by experienced professionals only! Damage or improper fit resulting from incorrect installation will not be covered by warranty.

TOP FRAMES
E-Z ON will not be responsible for damage to the product caused by a worn, misaligned or damaged top frame, or known design flaws by OEM Manufacturers. Vehicle manufacturers generally release Technical Service Bulletins outlining inherent problems with vehicles and recommend solutions. Technical Service Bulletins may be obtained from an authorized dealer or other sources such as AllData.com.

ALTERATIONS
Any change in the product will void the warranty.

NATURAL DISASTERS
E-Z ON cannot be held responsible for damage caused by natural or severe atmospheric conditions.

CONDITIONS
Warranty applies only to the original purchaser. All claims must be submitted with the original invoices. There are no additional warranties or guarantees, expressed or implied, beyond what is in this document.